Refunds and returns Policy

At Voyage Accessories, we are committed to delivering high-quality bags that combine style, durability, and functionality. However, we understand that there may be times when you need to return or exchange a product. To ensure a smooth and transparent process, we’ve outlined our Return and Refund Policy in detail below. Please read carefully to understand our policies, terms, and conditions.

1. Eligibility for Returns

We accept returns for most items within 30 days of purchase, provided the following conditions are met:

  • Product Condition: The item must be unused, unwashed, and in the same condition as when you received it. It should include all original tags, packaging, and any accompanying accessories or documentation.

  • Proof of Purchase: You must provide a valid receipt or proof of purchase. This could include a printed receipt, order confirmation email, or any other document verifying the purchase from our website.

  • Non-Returnable Items:

    • Items purchased on final sale or during clearance events.
    • Customized or personalized products.
    • Gift cards and promotional items.
    • Items damaged by improper handling, accidents, or misuse.

Please note that for hygiene reasons, certain products like travel pouches, cosmetic bags, and wallet inserts may not be eligible for return.

2. How to Initiate a Return

If your purchase qualifies for a return, you can initiate the process by following these steps:

  • Contact Us: Reach out to our customer service team. Provide your order number, the reason for the return, and any accompanying images if the product is damaged or defective.

  • Return Authorization: Once your return request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to ship the product back to us.

  • Shipping the Return:

    • Pack the item securely in its original packaging.
    • Affix the return label (if provided) and make sure the RMA number is clearly marked on the outside of the package.
    • Ship the item to the address provided in the return instructions.

Please ensure the product is returned to us within 14 days of receiving the RMA number. If we do not receive the item within this timeframe, your return request may be canceled.

Return Shipping Costs:

  • Customers are responsible for paying shipping costs for returning an item, except in cases where the product was defective or shipped incorrectly.
  • If you’re returning a damaged or incorrect item, we will cover the cost of return shipping.

3. Processing Your Return

Once we receive and inspect your returned item, we will send you a notification via email to inform you whether your return is approved or rejected.

  • Approval: If your return is approved, we will initiate the refund process. This may take between 5 to 10 business days, depending on your payment method and financial institution.
  • Rejection: If the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error, your return may be rejected, and the item will be shipped back to you at your expense.

4. Refunds

Refunds will be processed via the original payment method used during your purchase. Depending on your payment provider, it may take an additional 5 to 7 business days for the refunded amount to reflect in your account.

  • Full Refund: You are eligible for a full refund of the product price (excluding shipping charges) if the item is returned in unused condition within the 30-day period.
  • Partial Refund: In some cases, partial refunds may be granted for:
    • Products returned after the 30-day window but within a reasonable timeframe.
    • Items that are not in their original condition but are still in acceptable resale condition.
    • Items with missing accessories or minor damages not caused by shipping.

Please note that the original shipping fees are non-refundable, except in cases where the return is due to an error on our part (such as incorrect or defective items).

5. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and then placing a new order for the desired product. We do not offer direct exchanges at this time. However, if your item is defective or damaged, we will provide an exchange for the same product, subject to availability.

  • Defective/Damaged Items: If your item arrives damaged or has a manufacturing defect, please contact us immediately. We will cover the shipping costs for returning the defective product and will send a replacement at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please follow these steps:

  • Check Your Bank Account: Sometimes refunds take time to process and post. Please check your bank account or credit card statement to ensure the refund hasn’t already been processed.

  • Contact Your Bank or Credit Card Provider: It may take some time before your refund is officially posted by your financial institution.

  • Contact Us: If you’ve followed the steps above and still have not received your refund, please reach out to us at [customer service email], and we will gladly assist in resolving the issue.

7. Returns on Promotional Items

Items purchased with a discount or promotion code are eligible for return following the same policies as regular-priced items. However, the refund will be based on the discounted price paid, not the original price of the item.

If your order included a free promotional item as part of a “Buy One, Get One Free” or similar offer, you must return both the purchased and promotional items to qualify for a refund.

8. International Returns

For international customers, we accept returns under the same conditions as domestic orders. However, please be aware that the return shipping cost, as well as any applicable customs or import duties, are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.

International refunds will be processed in the original currency of the purchase. Exchange rates may fluctuate, so the amount refunded may vary slightly based on the current exchange rate at the time of processing.

9. Cancellations

You may cancel your order within 24 hours of placing it by contacting our Customer Service team. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process once the item arrives.

10. Customer Service Support

At Voyage Accessories, customer satisfaction is our top priority. If you have any questions, concerns, or issues with your return or refund, our dedicated customer service team is here to assist you. You can reach us via:

  • Email: [Support@voyageaccessories.com.ng]
  • Phone: 08133554755
  • Live Chat: Available on our website during business hours

11. Changes to Our Return & Refund Policy

We reserve the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon being posted on this page. It is your responsibility to review this policy periodically for any updates. Continued use of our services after modifications constitutes acceptance of the updated terms.

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